Best Books for a Customer Service Manager

by BuildMyVocab

List of "Best Books for a Customer Service Manager" compiled based on Amazon book reviews by experts. These books are used by students of top institutes, universities, colleges and professionals. Please feel free to suggest any other book on this topic using the comment section below.

1. The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World by John R. Dijulius III
   Greenleaf Book Group Press (Number of pages: 200)
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2. Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson
   AMACOM (Number of pages: 224)
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3. The Restaurant Managers' and Waiters' Guide Book: How to be a Great Server, Handle Difficult Customers, Earn Big Tips & Keep Your Sanity! by James Caldwell,Patrick Caldwell,Michael Rathke
   Orange Brothers, Inc. (Number of pages: 100)
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4. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta,Dan Steinman,Lincoln Murphy
   Wiley (Number of pages: 256)
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5. Customer Service Training 101: Quick and Easy Techniques That Get Great Results (Agency/Distributed) by Renee Evenson
   AMACOM (Number of pages: 224)
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6. Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) by Robert Bacal
   McGraw-Hill Education (Number of pages: 256)
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7. Customer Service at a Glance: A practical guide for frontline employees and small business managers by Allwell Nwankwo
   Ixora Communications (Number of pages: 90)
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8. The Raving Fans! (The One Minute Manager) by Kenneth Blanchard,Sheldon Bowles
   Harper (Number of pages: 160)
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9. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Business Books) by Joseph Michelli
   McGraw-Hill Education (Number of pages: 304)
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10. Customer Service Manager's Idea-A-Day Guide by David Dee
    Dartnell (Number of pages: 260)
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